© 2019 GuitarPaintGuys
Policies
Studio Hours
M - F 9am - 5pm CST
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About Us
GuitarPaintGuys is a small studio located in the heart of the Midwest!
We have offered professional guitar and bass finishing services to manufacturers, builders, and individual clients, for over 10 years; and
regularly work with clients in all 50 States!

We absolutely love what we do, and would love to work on your guitar or bass!
Our Mission is to provide quality finishing and refinishing services, at prices FAR LOWER than our competition.

We are confident that we have  THE BEST / LOWEST "Every Day" Price available on the Internet!
If you find better "every day" prices, kindly drop us a line!   We take this part pretty serious!

About our Finishes
We primarily use high quality urethane finishes.   This type of finish is durable, easy to care for, and has an exceptional gloss.

These finishes are much more durable than the old lacquer formulas, and are also applied as thin as possible, without sacrificing the quality.     
There is no such thing as a "perfect finish," but we strive for the highest quality possible, and are always improving!

Enough words - how about we let some samples of our work do the rest?

Click Here to check out our Gallery
Turn around time
Finishing is a complex process that does take time!

There is no such thing as "rushing"when it comes to finish work.

We have a fully climate controlled studio, however, high humidity in the summer months and freezing temperatures in the winter months, do have
an effect on how fast paint dries, and when we can paint.     Mother nature always wins guys - simple as that!

The volume of workload in our studio also effects overall turn around.    Because of our LOW PRICES - we do stay pretty busy!
Our clients trust us!    Over 75% of our workload is from Repeat Customers!!!!

Some things that can take extra time:
*Guitar bodies that arrive in poor condition
*Guitar bodies with binding
*Metal Flake Finishes
*Graphical Finishes and Custom Orders
*Non stock colors

In order to better serve our customers, we are only able to provide a turn around time estimate, once we have evaluated your project in our studio.
Quoted turn around times are ONLY our "Best Estimate" and are NOT set in stone!

*ALL "SALE ORDERS" purchased through our Specials Page do have an open ended turn around - it's the only way we can offer that deep of a
discount and save you a bunch of cash!

We simply want your finish to be properly complete before shipping!
We typically do finish most orders ahead of our quoted times.
  

*We have never had this issue, however, due to rising shipping costs  - Any request to return a project in our studio before completion, will be
charged a minimum $20.00 flat rate to cover return shipping.
Payments
We  accept most Debit and Credit Cards through PayPal.
Cash Payments are accepted for our local customers..

No item or order will ship without cleared payment!
Price Quotes
All quoted prices are good for a period of 30 days from the date of quote.
Returns
In order to keep our prices low, and because all of our work is custom, one of a kind, and specific,  we can not offer a traditional returns
policy.   All sales are final unless otherwise specified by GuitarPaintGuys in writing.

We do stand behind our work!    If there is a problem with your custom finish, just contact us within 7 days of receiving your order, and
provided there is a case for your dis-satisfaction, we would be happy to discuss a repair!

Any modifications to the instrument void this guarantee.

Color selection is the responsibility of the individual customer.
No refunds or returns will be given for "buyers remorse."

Sale Priced Orders, Specials, Mistint and Overstocked Colors, Used, 2nd's, Discontinued or Closeout items are always sold "as is" and
on an All Sales Final Basis.   No Refunds or Returns.
All sales outside the USA are "All sales final."

Please be sure that you understand, and agree with these terms before you make your purchase!    A purchase does constitute full
acceptance and agreement with these terms.
Shipping
We ship standard insured ground primarily.
(All items ship within our studio hours - M-F   9 am - 5 pm  CST  - Holidays Excluded)

** We will ship to the address each specific customer has entered on the PayPal Website.
It is the customers responsibility to ensure their correct address is updated.
We will not be liable, as it is outside our control.

Orders will not be shipped until cleared payment has been received.

GuitarPaintGuys Free Return Shipping ( where included / quoted ) reflects standard "Ground" Shipping.
Any additional shipping costs are the responsibility of the buyer.

Our Free Return Ground Shipping is good ONLY on completed paid orders.

Import, Customs, VAT, etc. fees are the responsibility of the buyer.
Drop Off / Pick Up
We often are asked if instruments can be dropped off or picked up at our studio.    Sorry.   No.
We do not have a public store front to make this possible.
Finishing work involves using several hazardous chemicals, that are highly flammable, and extremely dangerous.
We have a closed studio that is not open to the public, for safety  reasons.
Decals
We do not carry, and will NOT apply any unauthorized manufacturer decal.   It's not legal.   Plus, they bite.   
NO EXCEPTIONS!
Please do not email us attempting to negotiate this part!
Custom Orders
Custom Orders are unique to each individual and are sold on a sales final basis.

Please allow a minimum of 8 weeks "in studio" production time, for all custom orders.  

Once GuitarPaintGuys begins a custom order, the order can not be cancelled.
If changes are requested while the order is in progress, we will do our best to accommodate.
Depending upon how far along your order is, changes may not always be possible.

Completely changing the paint job as a whole is not possible once the order is in progress.

Custom Orders are sold at a quoted price plus actual return shipping at current USPS and UPS Ground Rates.

**All custom orders do need to be discussed / agreed to PRIOR to sending a guitar body for finishing.
In the event this does not occur, and the custom finish can not be completed, the customer will be responsible for return shipping
charges of their guitar body.
Unclaimed Items
It is very unfortunate that we now have to make this kind of policy!   

Any items sent to us for finishing that are not paid for in thirty (30) days from the completion date will be subject to a $10.00 per month
storage charge.
Storage fees will be billed on the 31st day from finish completion.
Any such items not paid for within 3 (three) months of the finish completion date, , will be considered "abandoned" and will be
liquidated and GuitarPaintGuys, its owners, and employees, shall be fully released from any and all legal or civil liabilities related to
such items.

We are not a storage facility.   Your local Yellow Pages can assist you in that area.

We are a small studio, and simply do not have the room!

Again, we feel that it is extremely unfortunate that this kind of policy has to be in place.
Force Majeure
GuitarPaintGuys, its Owners, Affiliates, and Employees, shall not be liable for any delay in or impairment of performance resulting in
whole or in part from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather
conditions, or any other circumstances or cause beyond the control of GuitarPaintGuys.
Privacy
GuitarPaintGuys will only use your information as it pertains to your order.   This is to ensure correct order, payment, and shipping,
processing.

We will NOT share your information with any 3rd Party.

We may release customer information to comply with reasonable requests from law enforcement agencies.
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GuitarPaintGuys reserves the right to modify or amend these terms at any time without notice.

All trademarks are property of their respective owners.

Any unauthorized use of GuitarPaintGuys sites, listings, pictures, etc, is prohibited.

By Viewing our site, and any related listings, as well as all purchases constitutes full acceptance and agreement with these terms.

At GuitarPaintGuys, we are all active musicians as well!
We're easy to work with, and strive to make it affordable for almost everyone to have a custom painted guitar!

We are confident that we have the ABSOLUTE BEST PRICES available!
GuitarPaintGuys Guitar Finishing Service
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